Support & Contact Info

Your questions may be already answered in this FAQ. Please browse the FAQ first, before you contact us using the form below.

Elma has already answered many of your questions! Please go to our Blog and browse the "How To" Category.

If you don't find your answer there, it is probably answered in our healing courses. Visit our Programs page and browse the "Learn Healing" section.

Please note that if you send us specific questions about how to do healing, we will direct you to the portion of the website that may have the appropriate answer.

Elma herself will not be able to reply personally, due to the volume of questions we receive.

However, if you are a Private or Advanced Program client, or are a member of the Guided Healing Membership, Elma will personally answer your questions, by email (use the form below) if you identify yourself as a client, or in the GHM private Facebook Group.

We cannot respond to personal healing requests, requests for prayers, or requests for healing energy.

However, we DO have many resources that are specifically designed to heal & help you in powerful ways!
Please explore:

• The Free Alignments that Elma has created for you, so you can get powerful, effective healing, at no cost.
• The many paid programs that go much deeper (see our Programs page).
• Private sessions with one of our practitioners.

Elma herself will not be able to reply personally, due to the volume of questions we receive.

Elma does respond to questions from her Private and Advanced program clients who have done one of our signature programs, and also to Members of the Guided Healing Membership. Elma will personally answer your questions, by email or the form below, if you identify yourself as an advanced client. Or for GHM members, she will answer in the GHM Facebook Group or by email if you identify yourself as a GH Member.

Credit card purchase failure is sometimes due to an address mismatch: Please make sure your billing address matches exactly.

Also try refreshing your browser - sometimes that helps!

If you still have trouble making a purchase, please fill out the form below, or email us at info@nowhealing.com or customerservice@nowhealing.com

Many of our programs have a 30-day or 14-day Satisfaction Guarantee Return Policy. See each program  page for its return policy.

In general, with some exceptions listed on the program pages:

• Digital-only products qualify for a full refund.
• Physical products qualify for a refund minus a 20% restocking fee, and you pay for return shipping. So if there's any chance you may want a refund, it's best to choose the digital version.
• There are no refunds on private sessions, or subscription programs (including the Guided Healing Membership).

Refunds are limited to one per customer every 2 years.

To request a refund, email us at info@nowhealing.com within 30 days of purchase. Please include the email address with which you purchased. If possible, please include your receipt.

For technical help with the website, purchases, etc, please fill out the form below.

Important: Please give us detailed info, because that will help us to help you!

For example:

• Describe what you are trying to do, or where you are trying to get.
• What specifically is happening on your device?
• What URL do you see?
• What kind of device, browser, and operating system are you using?

For Guided Healing Members: please see the separate GHM FAQ. Log in to your membership portal. Then go to the GHM Dashboard, and scroll down to the FAQ section.

To cancel your membership: please fill out the Contact Form below to request cancellation, or email us at info@nowhealing.com. Please allow at least 3 business days before your next billing.

Not Yet a Member? Learn about all the amazing perks and goodies of Guided Healing Membership - click here!